International Journal of Business Management and Administration Vol. 4(2), pp. 017-024, March 2015 ISSN 2327-3100 ©2015 Academe Research Journals

Full Length Research Paper

Leader apologies and followers work attitude

Rabia Musa¹, Irfan Ullah Khan¹* and Nadeem Ehsan²

¹Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology (SZABIST), Islamabad.

²Center for Advanced Studies in Engineering (CASE), Islamabad.

*Corresponding author. E-mail: ifraan16@gmail.com.

Accepted 2 March, 2015

Abstract

A detailed model of leader apologies and its impact on followers work attitude was presented in this study. The focus of the current study is to assess the impact of leader apologies on followers work attitude such as job satisfaction and affective organization commitment with a mediating role of followers’ well-being and a moderation of leader member relationship quality supported by leader exchange theory. Data were collected from the 225 followers working in the 3 private multinational banks, but 150 questionnaires were gotten back yielding a response rate of 67%. Data were collected through a questionnaire using 5 point Likert scale and the study was cross sectional. Three hypotheses have been developed to see the impact of leader apologies on followers work attitude with a mediation of followers’ well-being and moderation of leader member relationship quality and all of the hypotheses developed for study are accepted and it is proven through statistical mean. Implications and recommendations are discussed in the study.

Key words: Leader apologies, leader member relationship quality, followers’ well-being, followers work attitude, leadership.